Question 1

Can I use the product for free?

Accepted Answer

Yes. The FREE plan is built for trying things out: cloud storage, full comment collaboration and version history, with no credit card. Ideal for testing the workflow risk-free before moving to a paid plan.

Question 2

What's included in the STARTER plan?

Accepted Answer

STARTER covers teams who share, review and work live together: frame-accurate annotations, version control, password-protected folders and share links, guest access without an account, plus conferencing and livestreaming with fixed included minutes.

Question 3

When do I need STARTER or STUDIO?

Accepted Answer

As soon as you live-review with your team, need conferencing, or want to play a livestream onto a reference monitor. STARTER is the entry into live work with conferencing and livestreaming; STUDIO is the full build-out with the highest limits, more storage, more organizations and dedicated team seats, for teams that stream regularly and at scale. You'll find the exact allowances in the pricing section above.

Question 4

What makes reference monitoring different?

Accepted Answer

We don't just play the live signal in the web conference. We also route it through our native desktop app to a local SDI or HDMI reference monitor. Color-accurate and frame-synced, ideal for color-critical reviews and stationary approvals.

Question 5

What does livestreaming look like?

Accepted Answer

Two paths. Classic RTMPS streaming, optimized to sub-1-second latency, HD up to UHD, ingest via OBS or our own desktop app. The Premium variant runs over WHIP: roughly 30 to 50% lower latency than RTMPS and true passthrough, so the signal passes 1:1 (e.g. 20 Mbit in, 20 Mbit out), with optional encoding in between. Ideal for fast 1:1 connections and color-critical work, but it also needs a stable, fast internet line on the client side. More details on the Streaming product page.

Question 6

Does dfine work with external clients without an account?

Accepted Answer

Yes. Via share links with granular permissions: download, upload, comment, view versions. Optionally with password and expiry. Guests don't need an account.

Question 7

Where is my data stored?

Accepted Answer

Database, object storage, Redis and logs are in the EU. The performance layer is distributed globally so delivery and latency stay fast for every user.

Question 8

How does dfine.io Review compare to Frame.io, Evercast or ClearView Flex?

Accepted Answer

We published fair, factual comparisons of dfine.io Review with Frame.io, Evercast and ClearView Flex. Short version: those are excellent products. We are the European alternative with EU hosting, live review with conferencing and WHIP livestreaming up to UHD.